Refund & Returns Policy

Effective date: 23 March 2026

We want you to be happy with your order from WilliamMorrisArtShop. If there is a problem with your purchase, please contact us and we will do our best to help.

This Refund and Returns Policy explains how returns, refunds, replacements and cancellations are handled for products purchased through our website.

1. Overview

We accept returns on eligible physical items within 30 days of delivery.

To be eligible for a return, the item must:

• be unused and in its original condition
• be returned in its original packaging where possible
• include proof of purchase or order details

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

Some items are non-returnable unless they arrive damaged, defective or incorrect.

These may include:

• digital downloads
• personalised or custom-made items
• gift cards, if offered
• items marked as non-returnable on the product page
• any product that has been used, altered or damaged after delivery

3. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible after delivery.

When contacting us, please include:

• your order number
• a description of the issue
• clear photos showing the problem, where applicable

If the issue is confirmed, we may offer a replacement, refund or other appropriate solution.

4. Change of Mind Returns

If you wish to return an eligible physical item because you changed your mind, you must contact us within 30 days of delivery.

Unless the return is due to damage, defect, incorrect item or a legal obligation, the customer is normally responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without proof of postage.

5. Refunds

Once your return is received and inspected, we will let you know whether your refund has been approved.

If approved, your refund will be processed to the original payment method within a reasonable number of business days. The time it takes for the refund to appear in your account may depend on your payment provider or bank.

Original shipping charges may be non-refundable unless the return is due to our error, a damaged item, or where required by law.

6. Exchanges

We only replace items if they are damaged, defective or incorrect, or where an exchange is otherwise agreed.

If you need an exchange, please contact us first so we can confirm the next steps.

7. Digital Products

Due to the nature of digital products, digital downloads are generally non-refundable once the file has been delivered, downloaded or accessed.

If you experience a problem with a digital product, please contact us and we will do our best to assist.

Nothing in this policy affects any rights you may have under applicable consumer law.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If your order has not yet been processed or dispatched, we may be able to cancel it.

If the order has already been dispatched, you may need to follow the returns process once it has been delivered.

Digital orders that have already been delivered or accessed may not be cancellable unless required by law.

9. Return Shipping

Customers are responsible for return shipping costs unless:

• the item arrived damaged
• the item was defective
• the wrong item was sent
• return shipping must be covered under applicable law

We are not responsible for returns lost in transit if no tracking or proof of postage is provided.

10. How to Request a Return

To request a return, refund or replacement, please contact us with your order details using the contact information provided on our website.

Please include:

• your full name
• your order number
• the item(s) concerned
• the reason for the return
• photos, if the item is damaged, defective or incorrect

11. Consumer Rights

This policy is intended as a general returns and refunds policy for our website.

It does not limit or replace any rights you may have under applicable consumer protection laws.

12. Contact

If you have any questions about returns, refunds or cancellations, please contact:

WilliamMorrisArtShop
A brand name used by Crumbio.com LLC
30 N Gould St Ste N, Sheridan, WY 82801, USA